Delivery T&Cs

Due to Covid19 deliveries may be delayed. This is beyond my control. Please be patient. Thank you

If you have any questions please email hello@purplenanny.co.uk or contact by phone on 07765 021555

Deliveries
Deliveries are by courier or Royal Mail. I do my best to fulfill orders within 48 hours of order (excluding weekends and bank holidays) but sometimes time is my enemy.....or low stock...but I will let you know if there will be a significant delay. Thank you for being patient.

Christmas orders - last order for Christmas 2020 delivery is 14 December 2020
 

UK delivery charges

  • All orders will be sent using a courier service or by Royal Mail. Charges start at £5.00

  • FREE delivery within DT6, DT4 & DT2 areas - order online todayl

 

Unfortunately, Purple Nanny does not deliver overseas or to the following post codes due to high courier costs

Northern Ireland (postcode pre-fix BT)

Other Islands (including postcode prefixes: ZE (Shetland), KW15-17 (Orkney), HS (Outer Hebrides), KA27 (Isle of Arran), KA28 (Isle of Cumbrae), PH42-44 (Eigg, Rhum and Canna), PA60-78 (Isle´s of Jura, Colonsay, Iona, Mull. Tiree & Coll) , PA42-48 (Isles of Bute, Islay & Gigha), TR21 - 25 (Isles of Scilly), PO30 - PO41 (Isle of Wight) 

Home Delivery Service

Free local home delivery service covers the DT6, DT4 & DT2 areas.

Minimum spend is £30.00

Deliveries are made on Tuesday and Wednesday. 
If you are not at home please make sure you have a secure area that is accessible to me but where your deliveries can be left.
Purple Nanny cannot be held responsible for any lost home delivery packages if you do not have a secure area for packages to be left.

Please email hello@purplenanny.co.uk to discuss your deliveries. Thank you

Delivery errors

Mistakes happen. If you are missing an item or you have been sent an item you did not order (excluding any free gift from Purple Nanny you might have received) please get in touch immediately so that I can rectify your order.

 

Packaging

The packaging is as environmentally friendly as possible. Purple Nanny reuses cardboard boxes to send out orders where possible, and protects your precious cargo with a mix of biodegradable corn pellets and recyclable paper as well as reusing packing from delivered stock.

Each item is picked and packed by hand by Purple Nanny.

 

 

Our Returns Policy

I want you to be completely happy with your purchases. If for any reason you aren’t, I offer a 14-day refund guarantee on any unused or faulty products.

Just get in touch within 14 days and I will happily refund your items. 

Please email the Purple Nanny at hello@purplenanny.co.uk

Returns must be in original packaging and unused.

 

 

Lost parcels.
Purple Nanny uses tracking on most deliveries.

Any parcel lost due to a failure of delivery is the responsibility of the courier service and it is the responsibility of the buyer (you) to claim any losses.

 

 

Will my postage be refunded?

Purple Nanny will happily refund your postage if your item is faulty or not as described.

 

 

 

Thank you for shopping at Purple Nanny

Thank you for shopping at Purple Nanny

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